Shipping policy

We aim to deliver your order safely and promptly.

UK Delivery

•⁠  ⁠We dispatch all UK orders from the UK.
•⁠  ⁠Standard delivery: 2–4 working days.
•⁠  ⁠Orders are usually dispatched within 1–2 working days.
•⁠  ⁠Delivery times are estimates and may vary during busy periods, weekends, bank holidays and promotions.
•⁠  ⁠We will aim to deliver your order within the timeframe agreed with you.
•⁠  ⁠We will send a dispatch confirmation when your order has been sent.

Unless we agree a different delivery date, we will deliver your order without undue delay and within 30 days of accepting it.

Delivery Charges

•⁠  ⁠Delivery charges are shown at checkout before you place your order.
•⁠  ⁠If you cancel because you have changed your mind, the delivery charge may be non-refundable, subject to your statutory cancellation rights.
•⁠  ⁠If we fail to deliver within the agreed timeframe, or your goods are faulty, incorrect or not as described, you may be entitled to a refund of the delivery charge.
•⁠  ⁠If you use your statutory right to cancel, we will normally refund the cost of standard delivery. We will not usually refund any extra cost for upgraded delivery.

Cancellation and Delayed Delivery

If your order is delayed beyond the agreed delivery date, contact us at [your email address] and include your order number.

We will investigate the delay. You may cancel your order and receive a refund if:

•⁠  ⁠The agreed delivery date was essential; or
•⁠  ⁠We fail to deliver within an additional reasonable period agreed with you.

If you cancel under your statutory cancellation rights, we will normally refund the cost of standard delivery. Any additional cost for upgraded delivery will not usually be refunded.

Missing Orders

If your parcel appears to be lost, contact us Hello@fortytwostore.co.uk with your order number. We will investigate with the delivery provider.

We remain responsible for your goods until they are delivered to you or someone you nominate, unless you arrange your own carrier and we did not offer that carrier.

Incorrect Delivery Information

Please check your delivery address before placing your order.

If you provide an incorrect or incomplete address, contact us as soon as possible. We will take reasonable steps to help. If the order is returned to us, we may ask you to pay reasonable additional postage costs before resending it, where permitted by law.

We will not limit your rights where a delivery problem was caused by our error.

International Delivery

We currently deliver to UK addresses only.

We may offer international delivery in the future.

Your Legal Rights

This policy does not affect your statutory rights under UK law.

Nothing in this policy limits or excludes our legal responsibility for failing to deliver goods as required by law, or for goods that are faulty, not as described or otherwise do not conform to the contract.