Refund policy

We want you to be happy with your order. If you change your mind, you may return eligible items within 14 days of receiving your order.

This policy does not affect your statutory rights under UK law.

Returns Within 14 Days

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must:

•⁠  ⁠Be unused and in their original condition.
•⁠  ⁠Be returned with their original packaging, labels and tags where applicable.
•⁠  ⁠Be suitable for resale.
•⁠  ⁠Include your order number or proof of purchase.

Please contact us at [your email address] before returning an item. Include your order number and the reason for the return.

Non-Returnable Items

Some items cannot be returned for hygiene, health or safety reasons, unless they are faulty, damaged or not as described. These may include:

•⁠  ⁠Items that have been worn, used or washed.
•⁠  ⁠Personalised or made-to-order items.
•⁠  ⁠Sealed items that are not suitable for return for health or hygiene reasons once unsealed.
•⁠  ⁠Items damaged after delivery through misuse or improper care.

If you are unsure whether an item can be returned, please contact us before sending it back.

Return Postage

Unless an item is faulty, damaged, incorrect or not as described, you are responsible for the cost of returning the item.

We recommend using a tracked delivery service and keeping proof of postage. We cannot be responsible for items lost or damaged while being returned to us.

If an item is faulty, damaged, incorrect or not as described, please contact us before returning it. We will provide appropriate assistance and may reimburse reasonable return postage costs where required by law.

Refunds

Once we receive and inspect your returned item, we will confirm whether your refund has been approved.

Approved refunds will normally be issued to the original payment method within 14 days of receiving the returned item. Your payment provider may take additional time to process the refund.

The refund will normally include the cost of standard delivery. Any additional cost for upgraded delivery will not usually be refunded.

We may reduce the amount of your refund if the item has been handled beyond what is reasonably necessary to assess its nature, characteristics and functionality, or if it has been used, damaged or returned incomplete.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or incorrect, please contact us at Hello@fortytwostore.co.uk as soon as possible and include:

•⁠  ⁠Your order number.
•⁠  ⁠A description of the problem.
•⁠  ⁠Photographs of the item and packaging, where relevant.

We will assess the issue and provide an appropriate remedy in accordance with your statutory rights. This may include a repair, replacement or refund.

How to Return an Item

Please contact us at [your email address] before returning an item. We will provide the return instructions and return address.

Please package the item securely and include your order number so that we can identify your return.

Your Legal Rights

This policy does not affect your statutory rights under UK law.

Nothing in this policy limits or excludes our legal responsibility for goods that are faulty, not as described, damaged, or otherwise do not conform to the contract.